Discord community privacy

Last updated: 18 October 2026

1. Scope and contact

HNG GROUP AS manages the HnG Sunrise community on Discord and operates its custom moderation and support bot. We do not own or operate the Discord platform. This notice covers our community moderation, bot and support ticket archive; Discord's own processing is described in Discord's privacy policy. For the processing described here, HNG GROUP AS is the controller. Contact: Ulefoss, Norway; privacy@hng-group.com.

2. Data processed by our bot

The bot processes data about people who belong to or interact with our community: Discord user, role, channel and server IDs; usernames and display names; warnings, their reasons, timestamps and moderators; mutes, bans and staff logs. Support records include the ticket opener, category, language, status, assigned staff, closing details and ticket messages, including attachment names and links. Transcripts are posted to a private staff channel; closed tickets are also stored in our own archive so staff can consult them after the ticket channel is deleted.

Other records include server events (message edits and deletions, joining and leaving, role and voice changes, moderation and server changes), recent activity descriptions and times linked to user IDs, role selections, language channel access and temporary voice channel ownership. For staff-selected server tags, the bot alerts staff and remembers which members it has already reported. We do not routinely request real names, email addresses, passwords or payment details through the bot. Messages and tickets may nevertheless contain personal information you choose to provide; do not send passwords or payment details.

3. Message access and scam monitoring

The bot reads message content for ticket transcripts and archives, the image-only meme channel (text and non-image messages are deleted), an anti-spam honeypot channel, staff-defined text commands, audit logging and scam monitoring. Moderators may select accounts suspected of scams or fraud. Messages from those accounts are copied to a private staff channel with the reason for monitoring. The account receives no individual notification. Monitoring is removed when no longer needed.

4. Purpose and legal basis

We process this data to enforce community rules, prevent scams and spam, provide support and protect community members. Where the GDPR applies, we rely on our legitimate interests in community safety, moderation and support. These interests must be balanced against your rights; this notice is not a request for blanket consent.

5. Access and service providers

Access within our team is restricted to authorized moderators, administrators and the bot maintainers responsible for the hosting systems. Discord processes data on its platform and OVHcloud provides hosting for the bot. Private staff channels are hosted on Discord; our ticket archive is operated by HNG GROUP AS. This notice describes our use of data, not Discord's independent use. We do not sell this data, use it for advertising or to train AI models, or share it with others for their own purposes.

6. Retention

Warnings expire after 90 days; expiry does not by itself mean that every related log entry is deleted. Ticket records, transcripts, archived tickets, copied scam-monitoring messages, audit logs and backups remain stored until deleted. No fixed deletion periods for these records are specified here. Stopping monitoring or deleting a ticket channel does not by itself delete existing copies or archives. You can contact us to request deletion; records still needed, for example for an active ban, may be retained where legally justified.

7. Security

Staff channels are private. Access to our hosting systems is restricted to the bot maintainers. Data stored by the bot and the ticket archive is encrypted at rest. These statements concern our systems and do not describe or guarantee Discord's security arrangements.

8. Your rights

Under applicable data protection law, you may request access, correction, erasure, restriction or portability of your data, and object to processing based on legitimate interests. Contact privacy@hng-group.com. We normally respond within one month; where a lawful extension is needed, we will tell you. Rights are subject to applicable legal conditions, and necessary records may be retained on a valid legal basis. You can complain to your data protection authority, including Datatilsynet in Norway. Requests about Discord's own processing must be addressed to Discord.

9. Minimum age and changes

Discord sets its own minimum age requirements, which may vary by country. We do not knowingly process through the bot data of people below that minimum age. Separate age restrictions for our game continue to apply. We may update this notice; the date above identifies the latest revision. See also our general privacy policy.